Policies, Notices, & Terms

Policy on Fraud, Waste, and Abuse in Federal Healthcare Programs
Saratoga Hospital’s policy, written in accordance with Federal Section 6032 of the Deficit Reduction Act of 2005, effective January 1, 2007, requiring entities such as Saratoga Hospital that receive Medicaid funds in excess of $5 million annually to establish written policies providing detailed information about fraud, waste, and abuse in Federal health care programs.

Click to download more detailed information: Preventing and Reporting Fraud, Waste and Abuse in Federal Healthcare Programs.  Employees, contractors, and agents should refer to the Administrative Policy Manual.

The Joint Commission Public Notice
In keeping with our commitment to providing the highest quality care in a safe environment, Saratoga Hospital voluntarily participates in The Joint Commission’s (TJC) accreditation process. TJC regularly conducts accreditation surveys of organizations to determine whether they comply with nationally established standards on quality, safety-of-care issues, and the safety of the environment in which care is provided.

If your concerns remain unaddressed, you may contact TJC at:
1-800-994-6610 or complaint@jointcommission.org

Non Discrimination Policy Notice
The Saratoga Hospital complies with applicable Federal and NYS civil rights laws and does not discriminate on the basis of race, color, national origin, religion or creed, sex or sexual orientation, age, disability, marital status, military status or source of payment.

Click here to view policy.

Communication and Language Barriers
We provide free aids and service to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters; and
  • For hearing impaired individuals, who need to speak with their own contacts, a telephone device for the deaf (TDD) is available for use at the switchboard operators desk or through Pastoral Care Services.
  • Written information in other formats (large print, audio, accessible electronic formats and other formats),

We also provide free language services to people whose preferred language is not English, such as:

  • Qualified interpreters; and
  • Information written in other languages.
    • Language Line Services:
      • Routine Request: 1-800-774-4344
      • Emergency Call: 1-800-523-1786

Grievance Process
We hope that we were able to meet or exceed your expectations. If for some reason you or your representative have a concern about your time here, you have the right to file a complaint or grievance.  We strive to resolve the majority of concerns within 7 days recognizing that some may be more complicated and require further investigation, in which case, we will keep you informed throughout the process.  Your complaint or grievance may be filled either in person, by telephone, in writing, or electronically to:

The Director of the unit/department where the care was provided                                                            

And/Or


Our Patient Representative

Anne Brodsky

211 Church Street

Saratoga Springs, New York, 12866

Phone: 518-580-4182

Email: complaints@saratogahospital.org

And/Or


New York State Department of Health

Centralized Hospital Intake Program

Mailstop: CA/DCS

Empire State Plaza Albany New York 12237

Phone: 1-800-804-5447

Online complaint form at Health.ny.gov

And/Or


The Joint Commission

In keeping with our commitment to providing the highest quality care in a safe environment, Saratoga Hospital voluntarily participates in The Joint Commission’s (TJC) accreditation process. TJC regularly conducts accreditation surveys of organizations to determine whether they comply with nationally established standards on quality, safety-of-care issues, and the safety of the environment in which care is provided.

www.jointcommission.org (Action Center: Report a Patient Safety Event link)

Office of Quality and Patient Safety, The Joint Commission

One Renaissance Boulevard

Oakbrook Terrace, Illinois, 60181

Fax: 603-792-5636

And/Or


Medicare beneficiaries have the right to seek review by the QIO for quality of care issues, coverage decisions, and to appeal a premature discharge by the Medicare patient review organization:

Livanta
Phone: 1-866-815-5440


To file a grievance or complaint for DSRIP services provided at Saratoga HospitalClick here to view policy 

 

 

 
 
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