Inpatient Portal FAQs

Saratoga Hospital Patient Portal – FAQ’s

What is Saratoga Hospital’s Patient Portal?

Saratoga Hospital’s Patient Portal is a secure patient portal that allows read-only access to your medical information. Through this Patient Portal you can access a summary of your recent stay, information on tests and other procedures, a list of your medications, allergy information, lab results, and discharge instructions for your follow-up care.

How can I enroll for Saratoga Hospital Patient Portal?

You can enroll for the Saratoga Hospital Patient Portal while you are a patient in our facility. You will need to provide a valid email address to our staff and/or physician.

If enrolling after you have left the hospital you will need to contact the Health Information Services Department (HIS) located at 59D Myrtle Street. After discharge you will need to appear in person, show valid ID such as driver’s license and provide a valid email address.

To complete the registration, an email invitation with a secure, unique link will be sent to you. When you click the link, confirm your name, date of birth and Zip code. Next, choose a username and password. You will then be asked to choose a security question and answer in case you ever forget your password.

Is information available on children?

No, Patient Portal information is only available for patients 18 years or older.

Can I give permission for someone else to view my medical information, such as a spouse or my adult child?

Yes, any patient age 18 or older can give “proxy” access to another adult. Both the patient and the proxy will need to be present.

How do I log into Saratoga Hospital’s Patient Portal?

Once your account has been set up, you can access your Saratoga Hospital Patient Portal account anywhere that you have access to the Internet at home, work, school, library, etc. Just visit and click the Log In button on the right navigation bar. You can log in using either your email address or the username that you created during registration.

Can I share my password with a family member so I don’t have to sign up for proxy access?

This is not recommended. Each person should have his or her own Saratoga Hospital Patient Portal account. That way, you will always have the choice in the future to stop sharing your information with another person

How do I change my password?

In the upper right corner of the screen, click on the “Account Settings” link. Then, click on the “Change Settings with Saratoga Hospital” link to change your password. You will be asked to enter your current password and then your new password.

What should I do if I change my email address?

Please be sure to promptly let us know your new email address, to ensure that you do not miss any notifications. You can stop by the hospital’s Health Information Services department located at 59D Myrtle Street, and fill out a new registration form. Then, we will send another invitation to your new email address. To ensure the privacy of your medical information, we cannot accept a change of email address over the phone.

What if I have questions or trouble accessing my account?

For assistance with logging into Saratoga Hospital Patient Portal, please call the Saratoga Hospital Patient Portal Help Line at 518-886-7999. The office is open Monday – Friday 9 a.m. – 3 p.m. If you call after hours, you can leave a message and it will be returned on the next business day. The Help Line can only help with technical questions and will not be able to help with medical questions. For specific questions about the medical information you see in Saratoga Hospital’s Patient Portal, please call physician.

Where does my health information come from?

All of your information is pulled directly from your electronic health record. You will see information from your inpatient visits to Saratoga Hospital. You may also see information from other hospital stays or doctor office visits.

How do I view my health information?

Click the “Wellness” section. Here, you can choose to view different categories of information.

  • Click the “My Medical History” tab to view a list of all of your visits.
  • The “Labs” section will have select test results.
  • The “Download My Record “section allows you to view or download a “Continuity of Care Document” (CCD).

Will I be able to see my radiology results?

Due to the nature of these types of results you will be unable to view radiology results on the patient portal. A copy of these results can be obtained through your hospitals Health Information Department (HIS)

What is a “Continuity of Care Document”?

A Continuity of Care Document (CCD) provides a snapshot in time of specific medical information that can be viewed by you, downloaded and saved for future use or transmitted to your physician for follow up care.

The transmission of personal health information is performed using Direct-trusted messaging. Direct messaging is an easy and secure clinical messaging system within the patient portal that allows patients to send clinical information to their primary physician office for follow up care. Direct-trusted email address would need to be obtained from the office in which you are sending. Please contact your physician office for additional information.

What if my medical information is incorrect?

If you think your health information is incorrect, please contact the Health Information Department to request an amendment.



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