Saratoga Hospital Patient Portal - FAQ's

What is Saratoga Hospital's Patient Portal?

Saratoga Hospital's Patient Portal is a secure patient portal that allows read-only access to your medical information. Through this Patient Portal you can access a summary of your recent stay, information on tests and other procedures, a list of your medications, allergy information, lab results, radiology and visit reports, and discharge instructions for your follow-up care.

How can I enroll for Saratoga Hospital Patient Portal?

You can enroll for the Saratoga Hospital Patient Portal while you are a patient in our facility. You will need to provide a valid email address to our staff and/or physician.

If enrolling after you have left the hospital you will need to contact the Health Information Services Department (HIS) at 518-886-7999. 

To complete the registration, an email invitation with a secure link will be sent to you. When you click the link, confirm your name, date of birth and zip code. Next, choose a username and password. You will then be asked to choose a security question and answer in case you ever forget your password.

Is information available on children?

No, Patient Portal information is only available for patients 18 years or older.

Can I give permission for someone else to view my medical information, such as a spouse or my adult child?

Yes, any patient age 18 or older can give ”proxy” access to another adult. Both the patient and the proxy will need to be present.

How do I log into Saratoga Hospital's Patient Portal?

Once your account has been set up, you can access your Saratoga Hospital Patient Portal account anywhere that you have access to the Internet at home, work, school, library, etc. You can log in using the username and password that you created during registration.

Can I share my password with a family member so I don't have to sign up for proxy access?

This is not recommended. Each person should have his or her own Saratoga Hospital Patient Portal account. That way, you will always have the choice in the future to stop sharing your information with another person.

How do I change my password?

Click on the ”My Account” tab located on the menu bar.  Click on ”Change Password”.  You will be asked to enter your current password, then enter, and re-enter the new password.

What should I do if I change my email address?

You can easily update your email address by clicking on ”My Account”, then click ”Update Email”.  You will then be prompted to enter the new email address and your password to update your account.

What if I have questions or trouble accessing my account?

For assistance with logging into the Saratoga Hospital Patient Portal, please call the HIXNY support line at 518-640-0021 or email them at support@HIXNY.org
The Help Line can assist with technical questions, for medical questions please contact your physician directly.

Where does my health information come from?

All of your information is pulled directly from your electronic health record. You will see information from your visits to Saratoga Hospital. You may also see information from other hospital stays or doctor office visits.

How do I view my health information?

Click the ”Health Records” tab on the menu bar. Here, you can choose to view your information by category or by timeline.

• Several categories will be listed on the left-hand side. By clicking on each category, you can view the information contained within that category.  New information will be denoted by a highlighted dot to the right-hand side of the category title.
• My Lab Tests will display your test results.

How do I download or share my records?

Click on ”Share My Records” on the menu bar.  This will allow you to download or send a copy of your records to your doctor.

Will I be able to see my radiology results?

Yes, a copy of the radiology report can be viewed on the patient portal.  However, radiology images are not available on the patient portal.  A copy of these can be obtained from the Imaging Library at Saratoga Hospital.

What is a "Continuity of Care Document”?

A Continuity of Care Document (CCD) provides a snapshot in time of specific medical information that can be viewed by you, downloaded and saved for future use or transmitted to your physician for follow up care.

The transmission of personal health information is performed using Direct-trusted messaging. Direct messaging is an easy and secure clinical messaging system within the patient portal that allows patients to send clinical information to their primary physician office for follow up care. Direct-trusted email address would need to be obtained from the office in which you are sending. Please contact your physician office for additional information.

What if my medical information is incorrect?

If you think your Saratoga Hospital health information is incorrect, please contact the Health Information Department to request an amendment.